Contact Tiranga Lottery

Reach us

Have a question about your Tiranga Lottery account, tickets, or results? Get in touch through our official support channels below. We aim to respond to all email queries within 24 hours.

• Email: [email protected]
• In-app chat: Available directly inside your Tiranga Lottery account dashboard

When emailing, please include your registered mobile number, the relevant ticket or transaction ID, and a brief description of your issue. This helps our agents resolve your query in a single exchange. For payment-related issues involving PhonePe, GPay, or BHIM UPI, attach a screenshot of the transaction from your payments app so we can cross-reference it immediately.

Office hours

Our support runs across two tiers so you always have access to assistance:

• Automated in-app chat: Available 24/7, instant answers at any hour
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST

Email queries sent outside live-agent hours are picked up first thing when agents come online at 9:00 AM IST. Unlike platforms that restrict live support to weekdays, Tiranga Lottery offers seven-day coverage. If you raise a ticket at midnight IST, the automated chat triages it immediately and a live agent follows up within minutes of the 9:00 AM opening.

Online-only support

Tiranga Lottery is a fully digital platform. All support is handled via email and in-app chat, there is no physical office, walk-in centre, or mailing address. You never need to travel anywhere to resolve an issue.

To access in-app chat: log in to your Tiranga Lottery account, tap the chat icon in the bottom-right corner of the screen, and type your query. Automated responses are instant; a live agent joins the conversation during 9:00 AM to 9:00 PM IST if your issue needs escalation.

Going fully digital means faster resolutions compared to a traditional helpdesk, no queues, no travel time, and no regional-office delays. Every query is logged, tracked, and closed entirely online.