Tiranga Lottery - Privacy Policy

Information we collect

Personal information you provide

When you register an account, make a purchase, or contact our support team on tirangalotteryplay.in.net, we collect information you submit directly, including:

• Full name and date of birth
• Email address and mobile number
• Residential address and state of residence
• Government-issued identity documents required for KYC verification (such as Aadhaar, PAN, or Voter ID)
• Bank account or UPI details for processing deposits and withdrawals

Information collected automatically

When you access our platform, our servers and analytics tools automatically record certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and session duration
• Referring URLs and click-path data
• Cookies and similar tracking technologies (see our Cookie Policy for full details)

Transaction and gameplay data

We record all lottery ticket purchases, draw participation history, winnings, withdrawals, and related financial transactions for regulatory compliance, fraud prevention, and account integrity purposes.

How we use your information

Account and service administration

We use your personal information to create and manage your Tiranga Lottery account, verify your identity and age eligibility, process deposits and pay out winnings, and provide customer support when you raise a query or dispute.

Legal and regulatory compliance

As an operator subject to applicable Indian laws and state gaming regulations, we are required to:

• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Retain transaction records for the period mandated by law
• Report suspicious activity to relevant financial intelligence or regulatory authorities
• Respond to lawful requests from courts, law enforcement, or government agencies

Responsible gaming and security

We analyse gameplay patterns and account activity to identify signs of problem gambling, detect fraudulent transactions, and protect the integrity of our platform. This processing is conducted in our legitimate interest and in the interest of player welfare.

Service improvement and communications

With your consent where required, we use collected data to personalise your experience, improve platform features, and send you promotional offers, draw notifications, and service updates. You may opt out of marketing communications at any time via your account settings or the unsubscribe link in any email.

Legal basis for processing

We process your personal data on the following bases: (a) performance of a contract, when processing is necessary to operate your account and fulfil your transactions; (b) legal obligation, when we are required to comply with applicable law; (c) legitimate interests, for fraud prevention, security, and platform improvement; and (d) consent, for optional marketing communications.

Your rights

Rights available to you

Subject to applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (as in force), you have the following rights in relation to your personal data held by Tiranga Lottery:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may ask us to correct inaccurate or incomplete information associated with your account.
• Right to erasure: You may request deletion of your personal data, subject to our obligations to retain records under applicable law and regulation.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to grievance redressal: You have the right to file a complaint with us or, where applicable, with the relevant data protection authority if you believe your data has been processed unlawfully.

How to exercise your rights

To exercise any of the rights listed above, submit a written request to our support team at [email protected]. We will acknowledge your request within 72 hours and respond substantively within 30 days. We may require you to verify your identity before acting on any request. Some requests may be subject to limitations where retention is required for legal, regulatory, or fraud-prevention purposes.

Data retention

We retain personal data for as long as your account remains active and for a minimum of five (5) years thereafter, or for any longer period required by applicable Indian tax, financial, or gaming regulations. Transaction records are retained in accordance with the Prevention of Money Laundering Act, 2002 and related rules.

Third-party sharing and disclosure

We do not sell your personal data. We share data only with payment processors required to complete your transactions, KYC and identity-verification service providers, regulatory and law-enforcement authorities upon lawful demand, and technology partners who operate under strict data-processing agreements that prohibit independent use of your information.